1. Introduction
At Bonusblooms, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing or using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, postal address, and other similar contact details.
- Transaction Data: Details about orders you place, payment method information, and purchase history.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, such as pages viewed, time spent, and clicks.
3. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders, including managing payments and sending confirmations.
- To personalise your experience and improve our website, products, and services.
- To communicate with you about your orders, respond to your inquiries, and provide customer support.
- To send promotional emails about new products, special offers, or other relevant news, if you have opted in.
- To comply with legal obligations and protect our legal rights.
4. Legal Basis for Processing
We rely on several legal bases to process your personal data, including:
- Performance of a Contract: Processing necessary to fulfil our agreement with you.
- Legitimate Interests: Processing that is necessary for our legitimate business interests, such as improving our services and security.
- Consent: Where you have explicitly agreed to receive marketing communications, we process your data based on your consent.
- Legal Obligation: When we are required to process your data to comply with Australian law or other applicable regulations.
5. How We Share Your Information
We do not sell your personal information. We may share your data with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep your information confidential. Examples include payment processors, shipping carriers, and IT service providers. We may also disclose your information when required by law, such as in response to a court order or regulatory request.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data under certain conditions.
- Object to or restrict processing of your data under certain circumstances.
- Request data portability.
- Withdraw consent at any time where processing is based on consent.
If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.