1. Returns
At Bonusblooms, we stand behind the quality and craftsmanship of every product. If you are not completely satisfied with your purchase, you may return the item within 14 days of delivery for a refund or exchange, subject to the conditions below.
2. Eligibility for Refunds
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. Custom-made and personalised items, including engraved writing instruments, are made to order and cannot be returned unless they arrive damaged or defective. We recommend you inspect your order immediately upon receipt.
3. How to Initiate a Return
If you wish to return an item, please contact our customer support team at {{ EMAIL }} with your order number and reason for return. We will provide you with a return authorisation number and further instructions. Please do not send any items back without prior authorisation.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Shipping costs are non-refundable.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund, including any return shipping costs. We may require photographic evidence to process your claim swiftly.
6. Late or Missing Refunds
If you have not received your refund after 10 business days, please check your bank account again and contact your card company. If the issue persists, reach out to us, and we will assist you in resolving the situation promptly.